Description
Solicits and services new and existing customers to maintain and increase the company's customer base and to achieve rental, sales and service revenue goals.
· Manages new and existing customer accounts by negotiating terms, managing customer expectations, and resolving customer problems, issues and concerns. Develops new accounts by marketing company product lines and offering value-added services.
· Prepares bids on new and existing jobs and projects.
· Identifies and develops new service contract opportunities. Receives customer orders and serves as the customer contact point on rental equipment.
· Develops a referral network to assist in increasing the client base.
· May assist in orienting customer on equipment and vehicles.
· Assists in implementing, sustaining and developing quality process improvements that focus on safety, financials, operations and customer service.
Qualifications
· High school diploma or equivalent required.
· Bachelor degree preferred.
· Minimum 1 year customer service or sales experience required.
· Construction equipment experience preferred.
· One to three years experience in sales required. Equipment rental sales experience preferred.
· Effective verbal and written communication skills and ability to successfully engage all levels of customer base.